Good Customer Service.....

Is good Customer Service....

As I sit here waiting for my packages, one in particular from Anita Grant, I am reminded once again how "Good" customer service makes a world of difference.

As you know, I made my first purchase from Anita Grant on October 31st. I received notice on Nov. 4th that my package was shipped to the United States. Now imagine my frustration when I check the USPS website the days following as instructed, I receive no additional information other than "the package has been past from the origin." Each and everyday.

I was beyond pissed.

I called USPS because I needed to know where my package was considering it was coming from Great Britain. I was surprised and HORRIFIED to learn that my beloved package with all my goodies has not reached the United States and was still in Great Britain.

Oh.hell.no

I sent an email to Anita Grant immediately inquiring about my order status and not even an HOUR later, I received a response.

They explained that on my behalf, they contacted Royal Mail and USPS about the status of my order. They went on to explain that my goodies are indeed in the US, NY to be exact and that my package is in the custody of Customs(they betta not mess with my vanilla samples, they will be hell to pay if anything happen to my babies). They also informed USPS to send me daily updates on the status of my order(awesome square).

After I received a response from Anita Grant, I also received an email from USPS with an update on my order!

Holla!

I also checked USPS website today and it NOW states that my package is in the custody of NY ISC...Customs!!!!

I will keep you posted!
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